Troubleshooting

Questions Answered Quickly

1.What systems does REKDOM Printer compatible?

Answer

WU550 Printer:

Wireless Printing from ( via Wi-Fi/WPS ): 

Windows 

Mac                                                                                                                                                                

Android, iPhone, iPad Connect with "Elabel" App )   

USB Wired Printing from     

Windows 

Mac 

Linux     


BU820 Printer:

Wireless Printing from ( via Bluetooth ): 

Windows                                                                                                                                                                    

Android, iOS Connect with "Rekdom Printer" App )   

USB Wired Printing from:       

Windows

Mac 

Linux     

Chromebook


Useful Reminder:

- WU550 is not compatible with Chromebook at present.

- "Elabel" App is a label edit software. It can meet a variety of printing needs, whether for household or commercial usage.




2. Can I print with bluetooth?

Answer

Yes, you can print via bluetooth if you have REKDOM BU820 Printer.

Please note WU550 Printer requires Wi-Fi/WPS wireless connection or USB wired connection, not bluetooth.


3.What platforms does REKDOM Printer work with?

Answer

REKDOM Printer works like a regular printer and it will show "WU550 printer" or "BU820 printer" in your 

computer after installed the driver software. It prints anything you send to it, just make sure that the loaded 

label, label page and printer settings are all the same size.

Note: If a platform is not listed here, it doesn't mean it won't work with REKDOM. If you can get a 4 x 6’’labe

from this platform, it will work with REKDOM.

Our supported:

.  Amazon

·  Etsy

·  PayPal

·  eBay

.  Shopify

.  Pirate Ship

·  ShipStation

·  Shippo

·  ShippingEasy

·  Poshmark

.  Facebook

·  EasyShip

......


4.Does REKDOM Printer compatible with my label?

Answer

               

Rekdom printer works with direct thermal labels and prints labels in width (1.5'' to 4.1'') and in height (1'' to 9.84''). 

Ideal for 4''x6''/4''x4''/4''x2''/4''x1''/3x3''/3''x2''/2.25''x1.25''/2x1'' labels.


1.Installing REKDOM WU550 on Windows via USB wired connection

Answer

Pls check below setup video for a quick start:

Step 1:

Pls ensure the printer is OFF.

Plug the power cord into the power adapter. 

Plug the power adapter into the power interface on the back of the printer. Plug the other end of the power cord into a power outlet. 

Connect the USB cable to your printer and plug the other end into your computer's USB port.

Step 2:

Press release button on both sides to open the printer cover. Load your labels from back and adjust the paper guide to fit the width of paper. Close the cover and turn the power ON (I=ON). The printer will detect the label automatically.
Note: 
The label paper which will print need facing the ceiling.

Step 3:

Insert the USB disk in the computer -> Windows -> Double click “REKDOMWU550PrinterWindowsDriver.exe” driver software (same driver with Wi-Fi version) and click “Install” -> but choose Usb install and follow the prompt to finish the installation.

After installation, go to Start menu -> Settings -> Devices -> Printers and scanners -> You will see the “WU550 printer".

Step 4:

To verify your WU550 was installed properly, go to “WU550 printer" -> Manage -> Printer Properties -> click “Print Test Page”. If you can print it, the driver software was installed correctly. You can also print a 4x6” sample label from our USB disk to verify.







2.Installing REKDOM WU550 on Mac via USB wired connection

Answer

Pls check below install video for a quick start:

Step 1:

Pls ensure the printer is OFF

Plug the power cord into the power adapter. 

Plug the power adapter into the power interface on the back of the printer. Plug the other end of the power cord into a power outlet. 

Connect the USB cable to your printer and plug the other end into your computer's USB port.

Step 2:

Press release button on both sides to open the printer cover. Load your labels from back and adjust the paper guide to fit the width of paper. Close the cover and turn the power ON (I=ON). The printer will detect the label automatically.
Note: 
The label paper which will print need facing the ceiling.

Step 3:

Insert the USB disk in the computer -> Mac -> Double click” REKDOM_WU550Printer_MacDriver.pkg “driver software (same driver with Wi-Fi version) and click “Continue” -> click “Install” and follow the prompt to finish the installation.

After installation, go to your Mac's settings -> click “ Printers and Scanners” -> pls click “+” and select “WU550 Printer" and click “Add”, and the WU550 Printer will be added.

Step 4:

To verify your WU550 was installed properly, you can print a 4x6” sample label from our USB disk to verify. If you can print it, the driver software was installed correctly. 

Note: Remember to choose correct paper size for printing.



3.Installing REKDOM WU550 on Linux via USB wired connection

Answer

Pls always download the latest linux software from our website for the best result.

If our linux drivers not compatible with your system, contact customer support, thanks



1.Installing REKDOM WU550 on Windows via Wi-Fi/WPS

Answer

Please check below setup video for a quick start:

For detailed instructions, please refer to the User's Manual.

Useful Reminder:

- Pls make sure the labels are properly loaded, with the printing side facing up (towards the ceiling).

- Ensure the printer is ON before connecting to Wi-Fi. We recommend customers use Mehod ONE ( by using the Wi-Fi password) to connect to Wi-Fi.

- If the network “FSC-BW236-AP” is not showing at first time, pls refresh it. If it is still not showing in 2minutes, turn the printer off and restart the process. 

- Please wait for 15seconds after the network “FSC-BW236-AP” show up and then join it. It will be more stable to connect  to Wi-Fi.

Note: You can use any smart device to configure if it can be connect to Wi-Fi network and has a brower. Like your desktop, laptop, iPad, iPhone, Android...Once one of your device was configured to Wi-Fi, your other devices will not need to be configured. But if you use desktop/laptop device, pls remenber to install the wireless driver software after connecting to Wi-Fi. If you do your business on iPad/iPhone/Android, you can do the print directly via "Elabel" App after connecting to Wi-Fi.


Before installing the wireless driver software, pls ensure the printer is on and has been connected to Wi-Fi. Ensure that your device is on the same network with the printer. Otherwise, it will not showing IP address during the installing.


2.Installing REKDOM WU550 on Mac via Wi-Fi/WPS

Answer

Pls check below setup video for a quick start:

For detailed instructions, please refer to the User's Manual.

Useful Reminder:

Pls make sure the labels are properly loaded, with the printing side facing up (towards the ceiling).

- Ensure the printer is ON before connecting to Wi-Fi. We recommend customers use Mehod ONE ( by using the Wi-Fi password) to connect to Wi-Fi.

If the network “FSC-BW236-AP” is not showing at first time, pls refresh it. If it is still not showing in 2minutes, turn the printer off and restart the process. 

- Please wait for 15seconds after the network “FSC-BW236-AP” show up and then join it. It will be more stable to connect  to Wi-Fi.

Note: You can use any smart device to configure if it can be connect to Wi-Fi network and has a brower. Like your desktop, laptop, iPad, iPhone, Android...Once one of your device was configured to Wi-Fi, your other devices will not need to be configured. But if you use desktop/laptop device, pls remenber to install the wireless driver software after connecting to Wi-Fi. If you do your business on iPad/iPhone/Android, you can do the print directly via "Elabel" App after connecting to Wi-Fi.


Before installing the wireless driver software, pls ensure the printer is on and has been connected to Wi-Fi. Ensure that your device is on the same network with the printer. Otherwise, it will not showing IP address during the installing.



3.Installing REKDOM BU820 on Windows via Bluetooth

Answer

Please check below setup video for a quick start:

For detailed instructions, please refer to the User's Manual.

Useful Reminder:

1.Make sure you've turned on your device's Bluetooth function.  

2.Make sure your BU820 Printer driver software was installed successfully follow our steps: 

http://www.rekdomprinter.com/index.php?m=home&c=View&a=index&aid=294

3.Make sure you've still connected the USB cable when setting up the Bluetooth. 

4.If you have one more BU820 Printers, please turn off other printers before current Bluetooth pairing.

5.When pairing with Bluetooth, remember to select the correct BU820 Printer which with Printer Icon. 

6.Mark down the Outgoing port of Bluetooth from "More Bluetooth options"(Note: the COM port is different from different devices), so you can switch to the correct COM port from Printer properties. If you can't find the corresponding COM port from Printer properties, then please restart your computer and printer, pair with Bluetooth again. 

7.Please wait for 3 more seconds before unplugging the cable from computer.

8.If you need to reinstall it, please remember to uninstall it first. 

Go to Settings -> Devices -> Bluetooth&other devices -> click "BU820 printer" -> Remove device. 

Then go to Control Panel -> Programs ->"Uninstall a program " -> find  "REKDOM BU820 Printer Driver” ->

right click it and select uninstall -> after uninstalling successfully, go to View Devices and Printers ->find " BU820 Printer" -> click Remove device. Then restart your computer and printer. 


4.Installing REKDOM BU820 on Windows via USB wired connection

Answer

Pls follow below steps to install it:


Step 1:

Pls ensure the printer is OFF.

Plug the power cord into the power adapter. 

Plug the power adapter into the power interface on the back of the printer. Plug the other end of the power cord into a power outlet. 

Connect the USB cable to your printer and plug the other end into your computer's USB port.

Step 2:

Press release button on both sides to open the printer cover. Load your labels from back and adjust the paper guide to fit the width of paper. Close the cover and turn the power ON (I=ON). The printer will detect the label automatically.
Note: 
The label paper which will print need facing the ceiling.

Step 3:

Insert the USB disk in the computer -> Windows -> Double click “REKDOMBU820PrinterWindowsDriver.exe” driver software -> click “Install” and follow the prompt to complete the installation. 


After installation, go to Start menu -> Settings -> Devices -> Printers and scanners -> You will see the “BU820 printer".


Step 4:

To verify your BU820 was installed properly, go to “BU820 printer" -> Manage -> Printer Properties -> click “Print Test Page”. If you can print it, the driver software was installed correctly. You can also print a 4x6” sample label from our USB disk to verify.




5.Installing REKDOM BU820 on Mac via USB wired connection

Answer

Pls follow below steps to install it:


Step 1:

Pls ensure the printer is OFF

Plug the power cord into the power adapter. 

Plug the power adapter into the power interface on the back of the printer. Plug the other end of the power cord into a power outlet. 

Connect the USB cable to your printer and plug the other end into your computer's USB port.

Step 2:

Press release button on both sides to open the printer cover. Load your labels from back and adjust the paper guide to fit the width of paper. Close the cover and turn the power ON (I=ON). The printer will detect the label automatically.
Note: 
The label paper which will print need facing the ceiling.

Step 3:

Insert the USB disk in the computer -> Mac -> Double click” REKDOM_BU820Printer_MacDriver.pkg “driver software -> click “Continue” -> click “Install” and follow the prompt to finish the installation.

After installation, go to your Mac's settings -> click “ Printers and Scanners” -> pls click “+” and select “BU820 Printer" and click “Add”, and the BU820 Printer will be added.

Step 4:

To verify your BU820 was installed properly, you can print a 4x6” sample label from our USB disk to verify. If you can print it, the driver software was installed correctly. 

Note: Remember to choose correct paper size for printing.


4.Setup "Elabel" App on your Android&iOS by using WU550 Printer

Answer

Pls check below setup video for a quick start:

For detailed instructions, please refer to the PDF file. 

4.How to download and run “Elabel” App on your Android, iPhone, iPad?(图1)How to download and run the ELabel App on Android iPhone iPad.pdf


Useful Reminder:

Pls make sure the labels are properly loaded, with the printing side facing up (towards the ceiling).

- Ensure the printer is ON before connecting to Wi-Fi. We recommend customers use Mehod ONE to connect to Wi-Fi.

If the network “FSC-BW236-AP” is not showing at first time, pls refresh it. If it is still not showing in 2minutes, turn the printer off and restart the process. 

- Please wait for 15seconds after the network “FSC-BW236-AP” show up and then join it. It will be more stable to connect  to Wi-Fi.

Note: You can use any smart device to configure if it can be connect to Wi-Fi network and has a brower. Like your desktop, laptop, iPad, iPhone, Android...Once one of your device was configured to Wi-Fi, your other devices will not need to be configured. But if you use desktop/laptop device, pls remenber to install the wireless driver software after connecting to Wi-Fi. If you do your business on iPad/iPhone/Android, you can do the print directly via "Elabel" App after connecting to Wi-Fi.


Ensure that your device is on the same network with the printer.










6.Installing REKDOM BU820 on Linux via USB wired connection

Answer

Pls always download the latest Linux software from our website for the best result.

If our linux drivers not compatible with your system, contact customer support, thanks


5.Setup "Rekdom Printer" App on your Android&iOS by using BU820 Printer

Answer

Pls check below setup video for a quick start:

For iOS users:

For Android users:


For detailed instructions, please refer to the PDF file. 

5.Setup "Rekdom Printer" App on your Android&iOS by using BU820 Printer(图1)Bluetooth Setup on iOS and Android.pdf


Useful Reminder:

1.Make sure you've turned on your device's Bluetooth function.  

2.If you use Android, pls search "Rekdom Printer" app from Google play to download and install it, it was unvailabel to install via scanning the QR code, pls kindly understand.

3.Check if you've disconnected the Bluetooth pairing from other device before new pairing. 

4.Tap printer icon to reconnect "BU820 Printer" everytime you turn on the printer.                                     



7.Installing REKDOM BU820 on Chrome OS via USB wired connection

Answer

Pls check the install video from YouTube for reference:

https://youtu.be/JLd-xs2-YKo


Pls follow below steps to install your BU820 Printer on your chromebook: 

1). Ensure the printer is OFF. Plug the power cord into the power adapter. Plug the power adapter into the power interface on the back of the printer. Plug the other end of the power cord into a power outlet. Connect the USB cable to your printer and plug the other end into your computer's USB port. 


2). Press release button on both sides to open the printer cover. Load your labels from back and adjust the paper guide to fit the width of paper. Close the cover and turn the power ON (I=ON). The printer will detect the label automatically. 

Note: Make sure the labels are properly loaded, with the printing side facing up (towards the ceiling). 


3). Go to Chrome web store - search "Labelrange" extension - click "Labelrange" extension and click "Add to Chrome" - click "Add extension". Click "Labelrange" extension and click "Add", it will show up BU820 Printer paird, highlight it and click "connect", then done. Note: Please ignore this configuration prompt and do not need to click to configure.


4). Open your label page and print - choose "LabelrangePrinter" as printer and choose paper size from More settings to printing.


For any issues, pls contact REKDOM phone for support, thank you.


1.Use Rekdom original power adapter/cable to connect only.

Answer

Use original REKDOM power adapter/power cable to connect, otherwise, the label will not feeding or it will 

print blank.

2.We recommend customers to get the latest driver software from our website for the best result.

Answer

Go to www.rekdomprinter.com - DOWNLOAD - Pls download the correct driver software to install.

1.Having trouble connecting WU550 Printer to Wi-Fi?

Answer

Ensure the printer is on before connecting to Wi-Fi.


If you're having trouble connecting WU550 printer to Wi-Fi using Wi-Fi password, here are some things to consider and try:

Pls make sure the feeder button light will flash. If not, pls press and hold the feeder button of the printer again and release the button until you hear four beeps.

• You can use any smart device to configure if it can be connect to Wi-Fi network and has a brower. Like your Desktop, Laptop, iPad, iPhone, Android...Once one of your device was configured to Wi-Fi, your other devices will not need to be configured. But if you use desktop/laptop device, pls remenber to install the wireless driver software after connecting to Wi-Fi. If you do your business on iPad/iPhone/Android, you can do the print directly via "Elabel" App after connecting to Wi-Fi.

 If the network “FSC-BW236-AP” is not showing at first time, pls refresh it. If it is still not showing in 2minutes, turn the printer off and restart the process. 

 Please wait for 15seconds after the network “FSC-BW236-AP” show up and then join it. It will be more stable to connect  to Wi-Fi.

 Did you join the “FSC-BW236-AP” network successfully? Open the URL: 192.168.1.1 under “FSC-BW236-AP” network.

 If you cannot log onto URL: 192.168.1.1, turn the printer off and restart the process or change your device to configure.

If you forget the network name and password, find the label on the bottom or side of your router. The label contains important information about your router, including the original network name (SSID) and password (key/passphrase).

• Ensure you have entered the correct network name(SSID) and password and the capitals are correct.

Did the printer button flashing time out? The printer button light will continue to flash during the connection. If it doesn't connect successfully in that time, turn the printer off and restart the process.


If you're having trouble connecting WU550 printer to Wi-Fi using WPS, here are some things to consider and try:

Is WPS enabled on your router? Verify the router supports the WPS feature: 

1. Look on your router to see if it has a WPS button. 

2. Go to the Network menu of your internet capable device to see if the WPS option is available.

Keep the printer under good signal coverage of the router. It is better to keep in the same room and within 15meters.

Did the WPS process time out? The WPS light will continue to flash and the router will search for printer for up to 2 minutes. 

If it doesn't connect successfully, it will usually reset and you will need to press it again to try a new connection.


If problem is not solved, please contact customer support, thank you.


2.Having trouble installing WU550 Printer wireless driver software?

Answer

Check the following before installing the wireless driver software. 

We recommend customers to get the latest driver software of the printer from our website for the best result.


1) Ensure the printer is on and has been connected to Wi-Fi.


2) Ensure your device is on the same network with the printer

You can find the printer network infos from [Wi-Fi configure] label.


3) 

For Mac users, remember to double click "Mac WiFi Aid" software after finish the driver installation. 

For Windows users, remenber to choose "Network Install" during the installation.

Please refer to the User's Manual.


3.Run label identification manually when it won't auto-detect the label size.

Answer


Press and hold the top feeder button until you hear one beep and then release. 

The printer will learn the label automatically again.

3.Having trouble connecting BU820 Printer to Bluetooth?

Answer


Make sure you've turned on your device's Bluetooth function.   


For "Rekdom Printer" App users:  

1.Check if you've disconnected the Bluetooth pairing from other device before new pairing.  

2.Tap printer icon to reconnect "BU820 Printer" everytime you turn on the printer.      


For Windows users:  

1.Make sure your BU820 Printer driver software was installed successfully follow our steps: 

http://www.rekdomprinter.com/index.php?m=home&c=View&a=index&aid=294

2.Make sure you've still connected the USB cable when setting up the Bluetooth. 

3.If you have one more BU820 Printers, please turn off other printers before current Bluetooth pairing.

4.Make sure you've disconnected the Bluetooth pairing of BU820 Printer from your phone and tablet before Bluetooth pairing on Windows.

5.When pairing with Bluetooth, remember to select the correct BU820 Printer which with Printer Icon. 

6.Mark down the Outgoing port of Bluetooth from "More Bluetooth options"(Note: the COM port is different from different devices), so you can switch to the correct COM port from Printer properties. If you can't find the corresponding COM port from Printer properties, then please restart your computer and printer, pair with Bluetooth again. 

7.Please wait for 3 more seconds before unplugging the cable from computer.

8.If you need to reinstall it, please remember to uninstall it first. 

Go to Settings -> Devices -> Bluetooth&other devices -> click "BU820 printer" -> Remove device. 

Then go to Control Panel -> Programs ->"Uninstall a program " -> find  "REKDOM BU820 Printer Driver” -> right click it and select uninstall -> after uninstalling successfully, go to View Devices and Printers ->find " BU820 Printer" -> click Remove device. Then restart your computer and printer. 


Disconnect the Bluetooth pairing from "Rekdom Printer" App:

- Tap printer icon -> Bluetooth -> Disconnect

- Or turn off the printer



4.Printer not pop up/under other devices

Answer



Ensure your computer USB port is work. If you connect the USB cable via USB adapter, make sure it is work too and pls change a USB port to connect, thank you. 


- Ensure that you have installed the driver software correctly follow our steps. Pls check the setup video and user manual for the details.


- Pls disable the firewall and antivirus since they may stop the installation. After installation, you can start them.




4.Regularly clean print head and rubber roller.

Answer

Print quality may be harmed by dust, foreign objects, sticky materials, or other impurities sticking to the print head or 

printer. When the print head becomes dirty, print quality decreases or detection of paper declines, clean it as directed.

 Notes:

• Before cleaning, turn off power and wait 2 to 3 minutes to cool down.

To clean the print head, open the top cover and clean the print head with a cleaning pen or a cotton swab with diluted alcohol or isopropyl alcohol. Rub the center and both sides of the print head.

• When cleaning the print head, be careful not to touch the heating part as this may damage or scratch the print head.

To clean the sensor, rubber roller and paper guide, remove the label roll and remove sticky objects or other impurities with a cotton cloth or swab with medicinal alcohol.

After cleaning the parts, do not use the printer right away. Wait until the alcohol has fully evaporated and the printer is completely dry (1-2 minutes).



微信图片_20220725154257.png

5.If paper is jammed, turn off the printer and allow it to cool down. Open the printer top cover to

Answer

Always wipe down the print head when you switch labels so the stickers don't get stuck when printing.

5.Nothing happen when I try to print?

Answer

- Ensure you are using Rekdom's original power cable/adapter to connect and printer is ON.


- Ensure you have installed the driver software successfully follow our steps. 


- If you have re-installed the driver software, be sure to print to the same active printer name when printing. Like WU550 Printer(copy1), (copy2),...


- If you use multiple routers/networks, ensure your device is on the same network with the printer when you printing the labels. Like if you have use network 1 to configure to printer but your device is on network 2, then it is wrong.


- If you did the WPS way to connect to Wi-Fi, since a few WPS routers may encrypt the Wi-Fi password, when you restart the printer, the printer cannot automatically obtain the router password and it will not connect to Wi-Fi. For this reason, use Method ONE to connect to Wi-Fi and install the driver software again.


- The printer Wi-Fi configuration will change due to a new network environment. If your network changed, re-connect to the new network and re-install the driver software.


6.Printer printing blank

Answer

- Ensure you are using Rekdom's original power cable/adapter to connect.


-  Make sure that your labels are properly loaded. The label side which will print needs to be facing the ceiling.


-  Ensure your label type is “Direct Thermal” label.


-  Be sure that you have installed the driver software correctly follow our steps.You can uninstall it and re install following our steps.


Ensure that your label page size, label paper size and printer settings are the same size. 

  On Windows: 

Go to the Control Panel > Devices and Printers > Right click on WU550 Printer or BU820 Printer > Printer Preferences > pls choose paper size. Or go to Start menu > Settings > Devices > Printers and scanners >  WU550 Printer or BU820 Printer > Manage > Printer Preferences to set up size or other settings.


  On Mac:

Access these settings directly from the print menu and choose paper size.


6.You can print via USB wired connection in case your Wi-Fi or Bluetooth fails.

Answer


You can use the USB cable that is included in the box and you need to install the driver software.

Pls see the USB install guides: www.rekdomprinter.com  ->SUPPORT -> Setup guide -> USB install guide. 

It will take you 2minutes.




7.Printer printing side -ways/tiny/cut-off

Answer

- The most possible reason is that your label page with 8.5x11'', not 4x6''.

If you are printing 4x6" from these platforms like Amazon, eBay, Shopify, Paypal, Poshmark, Pirate Ship, Shipstation, Shippo... change your label size setting to 4 x 6 before you print. If you cannot figure it out, contact customer support or search related video from YouTube for reference, thank you.

By default, Some platforms produce labels in an 8.5 x 11 size at present which won't fit 4x6'' correctly.  Like USPS, UPS, Mercari ...  

If you print a few per day, we recommend our customers crop the label.

Like a USPS label from USPS website, choose PDF instead of Print Label > open with Adobe Reader > Choose Edit > Take a Snapshot > Select/Highlight the label's area > Right click in the highlighted area and select Print (choose 4x6'' as paper size), then it will be printed perfectly.

If you are printing many per day, we recommend our customers use shipping platforms like Shippo, Pirates Ship...you can print 4x6'' label directly and get discounted shipping cost.














Make sure that loaded label, label page and printer settings are all the same size. Like if your shipping label page with 8.5x11'' and you use 4x6'' label for printing, it will print incorrectly. 

On Windows: 
Go to the Control Panel > Devices and Printers > Right click on WU550 Printer or BU820 Printer > Printer Preferences > pls choose 

paper size or go to Start menu > Settings > Devices > Printers and scanners >  WU550 Printer or BU820 Printer > Manage >

Printer Preferences to set up size or other settings.

 On Mac:
Access these settings directly from the print menu and choose paper size.


Make sure the paper guides are flush against the label with no gap.


Learn about the label when it won't auto detect the label size: 

Press and hold the top paper feeder button until you hear one beep and then release.







7.For Windows users, Rekdom supply free LabelDesigner software for creating customized labels.

Answer

Please install the latest driver software from our website.

Please download the latest LabelDesigner version from our website.

Please disable your computer firewall and antivirus in case of preventing installation, and you can open them again after the installation.

Pls check below video for a quick start:

It is a label edit software, not a shipping platform. It can meet a variety of printing needs, whether for 

household or commercial usage.


Not for Mac, Linux, Chromebook users.




8.Label is getting stuck/ making loud noise

Answer

- Open printer cover to check if anything is stuck on. Remove it and clean.

     Try to always wipe down the print head when you switch labels so the stickers don't get stuck when printing.


- Set your print speed to "5" and density to "4" and try your print again.


- Pls help to do the Restore factory setting and Lack paper learn setting via TOOL software. You can find the detailed instructions from our website.



9.My labels are not sharp

Answer

- REKDOM printer with direct thermal technology and its printing quality not as good as laser/inkjet printer. All thermal label printers with 203DPI resolution are the same.


- Printing quality of the label depends on the label manufacturer. Avoid poor quality labels as they can have bad printing performance.


- Ensure your label page content takes up the whole label. If there are extra borders, your design may be "shrunk" printed in a smaller size resulting in bad content.


- Open printer to check if anything is stuck on. Remove it and clean. Regularly clean print head and rubber roller.


- For Windows users, please open the label with Adobe Reader and pls select " print as image" under "advanced" option. The printing effect will be better.


- If you print PDF file, pls try to open the file by Adobe reader, the printing effect will be better. 


- Pls always download the latest driver software of the printer from our website for the best result.



10.Beeping

Answer

               

The printer will beep when the printer is ON but without labels in. We can disable the beeping via TOOL software. Pls find the detailed instructions from our website.


Ensure the printer cover was closed well.       


Open printer cover to check if anything is stuck on. Remove it and clean. 


- Pls help to do Restore factory setting and Lack Paper Learn setting via TOOL software, you can find the detailed instructions from our website.



11.How to use Rekdom TOOL Software to setup Wi-Fi? (only for WU550 Printer)

Answer


Step 1: 

Pls ensure the printer is ON.

Connect the USB cable to your printer and plug the other end into your computer's USB port. (Note: Tool Software need run and work 

base on USB connection, pls remember to connect the USB cable before setup.)


Step 2:

Pls download the Tool Software. Go to  www.rekdomprinter.com -> PRODUCTS -> Thermal Label Printer->

WU550 Wireless Label Printer -> DOWNLOADS-> Tool Software-> If you use Mac system, then download Mac Tool Software and if you use Windows, then download Windows Tool Software.


Step 3:

1. Open Tool Software file ->Double click below tool column:

图片1.png

Pls click “WU550 Printer” and click "Connection Test", and it will showed “Connection Successful”. Then click " Set Printer".

If it prompts "Connection Failed", try repeatedly to click "Connection Test" until successful, if it keeps failing, restart the printer and

 repeat this step.


微信图片编辑_20220725163010.jpg

2: Select "WiFi ", enter your WiFi network name in "SSID" and Mode with STA

If your WiFi network has a password, choose "WPA-PSK/WPA2-PSK", Type with WPA2-PSK, enter your WiFi network password in "PSK key", 

and then click "Set"

image.png


3: Select "Ethernet".

Option 1: Setup a fixed IP, choose IP and enter IP address, Sub Mask, GateWay information, choose Port: 9100, click "Set"

After setting, wait for the printer to beep twice (Once and then once again)  to indicates that the printer was connected to the network.

How to get IP address, Sub Mask, GateWay information:

If you use Mac, go to System Preferences > Network > click " Advanced..." >You will find the  IP address, Sub Mask, Gateway(router) info.

If you use Windows, go to Start > Settings > Network & internet > Wi-Fi and then select the Wi-Fi network you're connected to.

Under Properties, look for your IP address listed next to IPv4 address > You will find the IP address, Sub Mask, Gateway(router) info.

Note: Don't use the same IP address with your computer, just setup an IP address on the same network in the range of 2-200, like if your computer IP address with 192.168.0.110, then you can setup the IP address with 192.168.0.120. If the connection fails, it may be due to IP conflict, pls choose below Option 2 to setup.

image.png

Option 2: If you want to enable dhcp automatic allocation, select "DHCP",  select "Enable", and then click "Set". If configuration is successful, it will print a [WiFi configure] label usually within 2 minutes.

微信图片编辑_20220725180118.jpg


































































12.How to use Rekdom TOOL software for troubleshootings?

Answer

You can use Rekdom TOOL software to print Self Test label, Disable the beeping, Restore factory setting, Lack Paper Learn and more. Pls see the detailed instructions below:

1) Pls download the tool software first.  www.rekdomprinter.com -> PRODUCTS -> Thermal Label Printer->

WU550 Wireless Label Printer or BU820 Bluetooth Label Printer -> DOWNLOADS-> Tool Software-> If you use Mac, then download Mac tool and if you use Windows, then download Windows tool.

2) 

Plug the power cord into the power adapter. 

Plug the power adapter into the power interface on the back of the printer. Plug the other end of the power cord into a power outlet. 

Connect the USB cable to your printer and plug the other end into your computer's USB port.

Then load the label in printer and turn the printer ON. Please ensure the printer is ON. 


3) Pls check below steps:

Open tool software file -> Double click below tool column:

图片1.png 

Pls click “WU550 Printer” and click "Connection Test", and it will show “Connection Successful”. Then click" Set Printer". 微信图片编辑_20220725163010.jpg

How to Print a Self Test: Once the printer is connected, press "Set Printer", pls Test -> click “ Self Test”

微信图片编辑_20220725163100.jpg 

How to Disable the beeping: Once the printer is connected, press "Set Printer", pls User Default -> Beep: Disable -> click “ Set”

How to Restore factory settings:  Once the printer is connected, press "Set Printer", pls User Default -> click “ Restore factory settings”

Note: After you done the Restore factory settings, it is equivalent to getting a new machine, you need to reset it again ( connect to WiFi again and install the wireless driver software again).

微信图片编辑_20220725163205.jpg 

 

How to do Lack Paper Learn setting:  Once the printer is connected, press "Set Printer", then Location ->Lack Paper Learn -> click “ Learn”.

Note: pls remember to remove your label paper from printer when you do this setting and turn the power on, i know the printer will beeping without labels, just keep it.

微信图片编辑_20220725163241.jpg

How to Update the firmware: Once the printer is connected, pls click “ Download” ->” Select Firmware” . We will supply firmware to our customers for update if need.

微信图片编辑_20220725163415.jpg




8.How to print Self Test label?

Answer


Ensure the power is off. Press and hold the paper feeder button and turn the power 

on, release the button after the printer startup.



9.How to print Test Page label?

Answer

On Windows:

Go to “WU550 printer" or "BU820 printer" -> Manage -> Printer Properties -> click “Print Test Page”. If you can print it,  the driver software was installed correctly. You can also print a 4x6” sample label from our USB disk to verify.


On Mac:

You can print a 4x6” sample label from our USB disk to verify. Remember to choose "WU550 Printer"  or "BU820 printer" and choose correct paper size to printing.


10.How to uninstall REKDOM Printer?

Answer

On Windows: 

If you use WU550 Printer, go to Control Panel -> Programs ->"Uninstall a program " ->

find “REKDOM WU550 Printer Driver", right click it and select uninstall -> after uninstalling successfully, go to View Devices and Printers ->find "WU550 printer" -> click Remove device. Then restart your computer and printer. 


If you use BU820 Printer, go to Settings -> Devices -> Bluetooth&other devices -> click "BU820 printer" -> Remove device. 

Then go to Control Panel -> Programs ->"Uninstall a program " -> find  "REKDOM BU820 Printer Driver” ->

right click it and select uninstall -> after uninstalling successfully, go to View Devices and Printers ->find " BU820 Printer" -> click Remove device. Then restart your computer and printer. 



On Mac: 

Pls go to your Mac's settings->click "Printers and Scanners" -> click 

"WU550 Printer”“BU820 Printer” and click“-", then the WU550 Printer / BU820 Printer will be delete.



11.How to print amazon FNSKU label in 2.25x1.25'' or 2''x1'' label?

Answer

There are some ways to printing amazon FNSKU labels.

Method 1 :

In Step 1 of your Send to Amazon workflow, click on Print all SKU labels

图片1.png 

Step 2: Pls choose Thermal printing and if you use 2.25x1.25’’ label paper, pls enter 57mm as width and 31mm as height, then click print.

图片2.png 

 

Pls download label instead of printing directly.

Then pls open the label by Adobe reader and click printing.

Pls cloose WU550 Printer and pls choose 2.25x1.25’’ as paper size, then it will printing in perfectly!



图片3.png


Method 2:

In your Amazon Seller Central account, please click on Inventory > Manage FBA Shipments

图片4.png 

 

 

Pls click Scan&Label

图片5.png 

Pls click Printer Settings and enter the label size. like if you use 2.25x1.25’’ label paper, pls enter 57mm as width and 31mm as height, click Save.

图片6.png 

 

图片7.png 

Pls enter your product SKU and enter it, it will show like below:

图片8.png 

 

Pls choose Download label. ( If print label directly, it will printing wrong.)

Pls open the label by Adobe reader and click printing.

Pls cloose WU550 Printer and pls choose 2.25x1.25’’ as paper size, then it will printing perfectly!

 

Method 3:

In your Amazon Seller Central account, please click on Inventory > Manage FBA Inventory

Pls choose your product and click Edit and choose Print item labels.

图片9.png 

 

图片10.png 

 

Pls choose Print Item Labels and it will keep as PDF file .

Pls open the label by Adobe reader -> Choose Edit -> Take a Snapshot - Select/Highlight the label's  area ->  Right click in the highlighted area and select Print (pls choose 2.25x1.25’’ as paper size) and pls use 2.25x1.25’’label paper, then it will be printing perfectly. 

 

图片11.png




1.How to print 4x6'' label from eBay?

Answer

On the new eBay Interface, please choose 4" x 6" PDF as your label format.

Pls check the video from YouTube for reference:

https://m.youtube.com/watch?v=WdgnAs27R6Y



图片12.png

Note: After you change your label size to 4x6'',only new labels will be created in 4x6'' size. The previously label will still remain in the old size 8.5x11''. For the old size 8.5x11'' label, pls open it with Adobe Reader - Choose Edit --> Take a Snapshot - Select/Highlight the label's  area -  Right click in the highlighted area and select Print (pls choose 4x6'' as paper size) and pls use

4x6" label paper, then it will be printing perfectly. And when you get a new order and create the label to 4x6, it will be printing in 4x6".  

For how to crop 8.5x11'' to 4x6'' label, pls check the video from YouTube for reference:

https://m.youtube.com/watch?v=iB5gHsoixJg



12.How to crop 8.5x11'' label (by default, some platforms produce labels in an 8.5x11'' size) to 4x6

Answer

By default, Some platforms produce labels in an 8.5 x 11 size at present which won't fit 4x6'' correctly.  Like USPS, UPS, Mercari ...  

If you print a few per day, we recommend our customers crop the label.

Like a USPS label from USPS website, choose PDF instead of Print Label > open with Adobe Reader > Choose Edit > Take a Snapshot > Select/Highlight the label's area > Right click in the highlighted area and select Print (choose 4x6'' as paper size), then it will be printed perfectly.

For how to crop 8.5x11'' to 4x6'' label, pls check the video from YouTube for reference:

https://m.youtube.com/watch?v=iB5gHsoixJg


If you are printing many per day, we recommend our customers use shipping platforms like Pirate Ship, Shipstation, Shippo ...you can print 4x6'' label directly and get discounted shipping costs.


Pls check below video for a quick start:





2.How to print 4x6" label from Paypal?

Answer

If you use business Paypal account, pls Login to PayPal and click the Gear Icon  - Select Account Settings - On the left hand side, please choose Shipping - Under Shipping Preferences, click Update - -Under "U.S.PS ,"  click Edit printer settings  -  Pick Label Printer to one of the 4 x 6'' printers, such as the "Zebra LP 2844-Z 4.0 x 6.0".


If you use personal paypal account,  pls login to Paypal -> pls click on Shipping Preference -> Pls select Label Printer to one of the 4x6'' label printer like Zebra LP2844 -Z-4X6'' , then you can printing the label in 4x6'' .


Note: After you change your label size to 4x6'', only new labels will be created in 4x6'' size. The previously label will still remain in the old size 8.5x11''. For the old size 8.5x11'' label, pls open it with Adobe Reader - Choose Edit --> Take a Snapshot - Select/Highlight the label's  area -  Right click in the highlighted area and select Print (pls choose 4x6'' as paper size) and pls use 4x6" label paper, then it will be printing perfectly. And when you get a new order and create the label to 4x6, it will be printing in 4x6''. 

For how to crop 8.5x11'' to 4x6'' label, pls check the video from YouTube for reference:

https://m.youtube.com/watch?v=iB5gHsoixJg


And if you use Shipstation to ship your Paypal orders, pls check below video from YouTube for reference:

https://www.youtube.com/watch?v=f2Qv3hr6kBA




3.How to print 4x6'' label from Etsy?

Answer

Pls Sign into Etsy.com -> Click Shop Manager -> Settings -> Shipping settings -> Shipping Label Options -> Select Format my labels for 4x6 Label printers.

Pls check the video from YouTube for reference:

https://www.youtube.com/watch?v=2ReCCoV8WAw



4.How to print 4x6" label from Shopify?

Answer

Pls click on ”Change format” and choose 4x6 instead of 8.5x11 Inch paper after you purchase a label on Shopify.

Pls check the video from YouTube for reference:

https://www.youtube.com/watch?v=_DowmaYsxwk


5.How to print 4x6'' label from Pirate Ship ?

Answer



Click the "Print Label" button -> At the top of the popup, select the 4x6'' label format.

Pls check the links for the details: 


https://support.pirateship.com/en/articles/2607130-mac-how-to-print-with-a-4x6-label-printer

https://support.pirateship.com/en/articles/2610080-windows-how-to-print-with-a-4x6-label-printer





  



6.How to print 4x6'' label from Shipstation?

Answer

Please update your ShipStation document settings to 4x6''.

Pls check the video from YouTube for reference: 

https://www.youtube.com/watch?v=5mZ8LbXiamY



7.How to pirnt 4x6'' label from Facebook Marketplace ?

Answer

Pls check the video from YouTube for reference: 

https://www.youtube.com/watch?v=BKIrzCyanm0

8.How to print 4x6" label from Poshmark?

Answer

To select your shipping label size, go to: Account Tab > My Seller tools > Shipping Label Settings > Please choose 4x6''

https://support.poshmark.com/s/article/945594407?language=en_US


Note: After you change your label size to 4x6'', only new labels will be created in 4x6'' size. The previously label will still remain in the old size 8.5x11''. For the old size label, pls open it with Adobe Reader -> Choose Edit -> Take a Snapshot - Select/Highlight the label's  area -  Right click in the highlighted area and select Print (pls choose 4x6'' as paper size), then it will be printing perfectly. And when you get a new order and create the label to 4x6, it will be printing in 4x6".

For how to crop 8.5x11'' to 4x6'' label, pls check the video from YouTube for reference:

https://m.youtube.com/watch?v=iB5gHsoixJg









9.How to print 4x6'' label from Shippo?

Answer


To print your label from Shippo in a 4x6 size, clicking "Settings" -> "Labels" -> find the "Default label format" drop-down menu and choose "4x6 in PDF" -> then save your changes at the bottom of the page.



Note: After you change your label size to 4x6'', only new labels will be created in 4x6'' size. The previously label will still remain in the standard size 8.5x11''. For the standard size label, pls open it with Adobe Reader -> Choose Edit -> Take a Snapshot -> Select/Highlight the label's  area -  Right click in the highlighted area and select Print (pls choose 4x6'' as paper size), then it will be printing perfectly. And when you get a new order and create the label to 4x6, it will be printing in 4x6".

For how to crop 8.5x11'' to 4x6'' label, pls check the video from YouTube for reference:

https://m.youtube.com/watch?v=iB5gHsoixJg









10.How to print 4x6'' label from Shipworks?

Answer



Pls check the link for the details: 

https://support.shipworks.com/hc/en-us/articles/360022463372-Printing-4x6-Packing-Slips-or-Invoices-to-a-Thermal-Printer



11.How to print 4x6" label from UPS.COM or UPS Worldship?

Answer


We have three ways to print UPS labels:


1. UPS provides free software called WorldShip. Please setup it for Labelrange.

After you installed LabelRange, please open UPS WorldShip and follow the steps below:

https://www.ups.com/assets/resources/webcontent/en_US/ThermalLabelInstall.pdf


2. We recommend customers to use shipping platforms like Shippo, Pirate Ship, Shipstation ...  They connect to UPS.com and print your label in a  4x6'' size directly and you can get the discount cost.


3. If you definitely want to ship directly from UPS.com, You may leave the settings as default on UPS.com and download the label as PDF and then crop the label. To install the LabelRange as a UPS Thermal Printer has more limitations. It is 

the UPS.com setting point, not the printer itself,  other thermal printers has the same state, please kindly understand.

For how to crop 8.5x11'' to 4x6'' size label, pls check below video from YouTube for reference:

https://m.youtube.com/watch?v=iB5gHsoixJg






12.How to print 4x6" label from Shipping Easy?

Answer

Pls check the video from YouTube for reference:

https://www.youtube.com/watch?v=Bsfu0aGjy2Y


13.How to print 4x6'' label from WIX?

Answer

If you use Shippo to ship your WIX orders,  pls check the link:

http://www.rekdomprinter.com/index.php?m=home&c=View&a=index&aid=278


14.How to print 4x6'' label from Mercari?

Answer

By default, Some platforms produce labels in an 8.5 x 11 size at present which won't fit 4x6'' correctly.  Like USPS, UPS, Mercari ...  

If you print a few per day, we recommend our customers crop the label.

Like a USPS label from USPS website, choose PDF instead of Print Label > open with Adobe Reader > Choose Edit > Take a Snapshot > Select/Highlight the label's area > Right click in the highlighted area and select Print (choose 4x6'' as paper size), then it will be printed perfectly.

For how to crop 8.5x11'' to 4x6'' label, pls check the video from YouTube for reference:

https://m.youtube.com/watch?v=iB5gHsoixJg


If you are printing many per day, we recommend our customers use shipping platforms like Pirate Ship, Shipstation, Shippo ...you can print 4x6'' label directly and get discounted shipping costs.




15.How to print 4x6" label from Whatnot?

Answer

Pls check the settings from below link:

https://whatnot.zendesk.com/hc/en-us/articles/4406544597773-Shipping-Live-Items


Before you generate a label, pls choose 4x6 label and save.

1-220P914112D34.png