6.Printer printing blank


- Ensure you are using Rekdom's original power cable/adapter to connect.

-  Make sure that your labels are properly loaded. The label side which will print needs to be facing the ceiling.

-  Ensure your label type is “Direct Thermal” label.

-  Be sure that you have installed the driver software correctly follow our steps.You can uninstall it and re install following our steps.

Ensure that your label page size, label paper size and printer settings are the same size. 

  On Windows: 

Go to the Control Panel > Devices and Printers > Right click on WU550 Printer or BU820 Printer > Printer Preferences > pls choose paper size. Or go to Start menu > Settings > Devices > Printers and scanners >  WU550 Printer or BU820 Printer > Manage > Printer Preferences to set up size or other settings.

  On Mac:

Access these settings directly from the print menu and choose paper size.